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ADA Policies & Procedures

ADA Symbols
Accessibility Statement

The Afro Caribbean Cultural Center (ACCC) is fully committed to ensuring that accessibility guidelines and requirements as set forth by the federal government and state of Connecticut are implemented in as timely and efficient a manner as possible.

Although primarily programming exsisting instutions that are ADA Complient, has been consistently responsive to making the arts accessible for all people with disabilities and will continue to strive to provide the utmost accessible experience possible. This dedication to making accessibility for all people will continue in our programming at the Afro Caribbean Cultural Center. Through all of our programming, design, and service, we continue to reach out to and provide assistance and appropriate accommodation.

Facility: Afro Caribbean Cultural Center / Pa'lante Theater Company Black Box Theater

The ACCC Center opened in January of 2023. The center is accessible for those guests with disabilities including bathrooms, dressing room.  The President & CEO is submitting grants for the transformation of the center into a multi-purpose and performing arts center. Included in those plans are grant applications for open-captioning equipment and an assistive listening system.

Sensitivity Training

As it develops the staff and programming in its new venue, ACCC will train its staff and volunteers in order to encourage superior and effective communication and the practice of effective and sensitive techniques to serve members of the community with disabilities. ACCC is also committed to exercising best practice and outreach in regards to employing persons with disabilities, in artistic, administrative and operational areas.

Grievance Policy

This procedure is providing an internal mechanism for ACCC to be used in the event of a complaint received from its public regarding accessibility. Every effort will be made to satisfy the complainant at the earliest stages of interaction, based upon the organization’s increasing capacity to provide for full physical and programmatic access.

Gathering Information

The ADA Coordinator (President & CEO) will communicate with the person or persons’ complaint to determine the nature of the complaint, and create an open dialogue with the person. Depending upon the location of the complaint, other staff may be involved in this initial process. The goal is to address the need in a timely fashion within the scope of ACCC’s ability to meet that need, and to use that information to assess future needs determinations. The ADA Coordinator will document all information received.

If the person is not satisfied by the initial information gathering process/interview, the ADA Coordinator will encourage him/her to participate in additional mediation with a member of the ADA Committee of ACCC Board of Directors.

Resolution of Complaint

At the next appropriate Board of Directors meeting, the recommendations of the ADA Committee for the resolution are presented, and a decision is made based upon that recommendation to allocate existing funds and resources and/or to include the recommendations as part of ongoing resource development.


ACCC regularly reviews its policies and procedures to adapt, accommodate and address any issues or problems that might arise regarding ADA compliance and will regularly assess its progress in achieving full compliance.

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